Your cloud service is now fully restored and operational. We apologize for any inconvenience this may have caused.
Next Steps: Will continue to monitor the service and before marking the incident as resolved.
Posted Nov 04, 2024 - 13:24 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 04, 2024 - 13:22 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 04, 2024 - 12:46 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 04, 2024 - 12:27 EST
Identified
We have identified the issue impacting the platform at the infrastructure level and are working with our hosting provider to restore full availability.
Posted Nov 04, 2024 - 12:04 EST
Investigating
Your cloud service is temporarily experiencing sub-optimal performance. Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may cause.
Next Steps: We will share an update within the next hour.
Posted Nov 04, 2024 - 11:38 EST
This incident affected: CrowdTwist: Sandbox (SB1) (API Endpoints (Main), API Endpoints (POS), ETL Pipeline, Data Exports and Segmentation), CrowdTwist: Sandbox (SB2) (API Endpoints (Main), API Endpoint (POS), ETL Pipeline, Data Exports and Segmentation), and CrowdTwist: US Production (US2) (API Endpoints (Main), API Endpoint (POS), ETL Pipeline, Data Exports and Segmentation).